gl29 Casino — Privacy Policy

1 Introduction

gl29 ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at gl29.cam. As part of providing our services to Filipino players and visitors, we collect and process personal data. We take this responsibility seriously and are committed to handling all personal information with care, transparency, and in full compliance with the Data Privacy Act of 2012 of the Philippines (Republic Act No. 10173) and all relevant issuances of the National Privacy Commission.

This Privacy Policy applies to all personal data collected by gl29 through the Platform, including during account registration, gameplay, payment transactions, customer support interactions, and general browsing of gl29.cam. By creating a gl29 account or continuing to use the Platform, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and its implementing regulations, gl29 is the personal information controller in respect of all personal data collected through the gl29.cam platform. gl29 determines the purposes and means of processing personal data submitted by users of the Platform.

Inquiries relating to the collection and processing of personal data, as well as the exercise of data subject rights described in Section 10 of this Policy, should be directed to the gl29 Data Privacy team at: [email protected]

3 Personal Data We Collect

gl29 collects personal data across several distinct touchpoints. The categories of data collected and the contexts in which they are collected are set out in the following table:

3.1 Data You Provide Directly

The majority of personal data held by gl29 is information you provide directly when creating an account, completing the KYC process, making a deposit or withdrawal request, or contacting our support team. Providing accurate and complete information where requested is a condition of using the gl29 Platform's real-money gaming features.

3.2 Data Collected Automatically

When you access gl29.cam, our systems automatically collect certain technical data, including your IP address, the device and browser you are using, your geographic location at the level of city or province (derived from your IP address), and information about your browsing session on the Platform. This data is used primarily for security monitoring, fraud prevention, and platform performance analysis.

4 How We Use Your Personal Data

gl29 uses the personal data it collects for the following specific purposes:

• Account management: Creating, verifying, and maintaining your gl29 account, including processing your registration and KYC documentation.
• Service delivery: Enabling you to access and use all features of the gl29 Platform, including game play, deposits, withdrawals, and bonus participation.
• Payment processing: Processing your deposit and withdrawal requests through your chosen payment method (GCash, Maya, BPI, BDO, etc.) and maintaining accurate records of all financial transactions.
• Regulatory compliance: Meeting gl29's obligations under PAGCOR's licensing framework, anti-money laundering regulations, and the Data Privacy Act of 2012.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviors and providing appropriate responsible gaming interventions in line with our Responsible Gaming Policy.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other prohibited conduct on the Platform.
• Customer support: Responding to your inquiries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Platform improvement: Analyzing aggregated and anonymized usage data to understand how the Platform is used and to make improvements to the user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and other marketing communications where you have provided consent or where we have a legitimate interest, subject always to your right to opt out.

5 Legal Basis for Processing

gl29 processes your personal data on the following legal grounds under the Data Privacy Act of 2012 and its implementing rules:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you accepted when creating your gl29 account — including account management, payment processing, and game service delivery.
• Legal obligation: Processing required to comply with gl29's legal obligations under PAGCOR's regulatory framework, anti-money laundering laws, and applicable Philippine tax and financial reporting requirements.
• Legitimate interests: Processing carried out for gl29's legitimate business interests, including fraud prevention, platform security, and aggregated analytics — provided these interests are not overridden by your privacy rights.
• Consent: Processing for purposes that require your prior, informed, and freely given consent — primarily direct marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing and Third-Party Disclosure

gl29 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following limited circumstances:

6.1 Payment Service Providers

Personal data necessary to process your deposit and withdrawal transactions is shared with the relevant payment service providers — including GCash, Maya, BPI, BDO, Metrobank, and other accepted payment methods. Data shared is limited to what is strictly necessary to complete the transaction and is governed by the privacy policies of the respective payment provider.

6.2 Gaming Software Providers

The gaming software providers whose games are available on gl29 — including but not limited to Pragmatic Play, PG Soft, and Jili — may receive limited technical data (such as session tokens and game round identifiers) to facilitate game delivery and dispute resolution. No personally identifiable account information is shared with game providers beyond what is technically necessary.

6.3 Regulatory and Law Enforcement Authorities

gl29 may be required to disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, or other Philippine government authorities in response to a lawful request, court order, or regulatory directive. gl29 will notify the affected account holder of such a disclosure where legally permitted to do so.

6.4 Corporate Transactions

In the event of a merger, acquisition, or transfer of all or part of gl29's business assets, personal data held by gl29 may be transferred to the acquiring entity, subject to the acquiring entity's commitment to uphold the same standard of data protection described in this Privacy Policy. Affected users will be notified prior to any such transfer.

7 Cookies and Tracking Technologies

gl29.cam uses cookies and similar tracking technologies to provide a functioning, secure, and user-friendly platform experience. A cookie is a small text file stored on your device by your browser when you visit a website.

7.1 Types of Cookies Used

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your gl29 account and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences — such as your preferred language or game lobby sort order — to improve your experience on return visits.
• Analytics cookies: Collect aggregated, anonymized data about how visitors use gl29.cam (page views, navigation paths, session durations). This data is used internally to identify areas for platform improvement and does not identify individual users.
• Performance cookies: Monitor platform response times, error rates, and loading performance to ensure the Platform runs smoothly across Philippine mobile networks (Smart, Globe, DITO).

7.2 Managing Cookies

You can manage or delete non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the gl29 Platform. Deleting all cookies will log you out of your current session and reset any saved preferences.

8 Data Retention

gl29 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations. The general retention periods applied by gl29 are as follows:

• Account and identity data: Retained for the duration of your account's active status and for a minimum of five (5) years following account closure, in compliance with PAGCOR regulatory requirements and anti-money laundering record-keeping obligations.
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable Philippine financial record-keeping requirements.
• Gaming session data: Retained for a minimum of two (2) years from the date of each session for dispute resolution and responsible gaming monitoring purposes.
• Customer support records: Retained for a maximum of three (3) years from the date of the interaction, unless the interaction relates to an ongoing dispute or regulatory matter.
• Marketing preference data: Retained until you withdraw consent or request deletion, subject to any legal obligations to retain records of consent.

At the expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to an identifiable individual.

9 Data Security

gl29 implements technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and gl29.cam.
• Encryption of sensitive data fields at rest within gl29's databases.
• Role-based access controls limiting access to personal data to authorized personnel who require it to perform their job functions.
• Regular security vulnerability assessments and penetration testing of the gl29 platform infrastructure.
• Session timeout mechanisms that automatically log out inactive sessions to reduce the risk of unauthorized access from shared devices.
• Two-factor authentication options available to all gl29 account holders through Account Security Settings.

In the event of a personal data breach that poses a risk to your rights and freedoms, gl29 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay in the manner required by the Data Privacy Act of 2012.

10 Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of the personal data gl29 holds about you. You may exercise any of these rights by submitting a written request to [email protected] from the email address registered to your gl29 account.

gl29 will respond to all substantiated data subject rights requests within thirty (30) calendar days of receipt. In cases of complexity, this period may be extended by a further sixty (60) days with prior notice to the requesting individual.

If you are dissatisfied with gl29's response to a data subject rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

11 Children's Privacy and Age Restriction

The gl29 Platform is strictly intended for individuals aged 21 years and older. gl29 does not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you are not permitted to create a gl29 account or use any real-money gaming feature on the Platform.

If gl29 discovers that personal data has been collected from a person under the minimum age, that account will be immediately closed, all associated balances will be forfeited, and all personal data collected in connection with that account will be deleted as promptly as technically feasible, subject only to any legal obligations requiring retention of certain records.

12 International Data Transfers

gl29's primary data processing infrastructure is hosted within data centers that serve the Philippine market. Some of gl29's third-party service providers — including gaming software providers and certain cloud infrastructure vendors — may process personal data from locations outside the Philippines.

Where personal data is transferred outside the Philippines, gl29 ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and applicable NPC issuances. These safeguards may include data processing agreements that impose obligations on the recipient to protect your personal data to a standard equivalent to that required under Philippine law.

You may request information about the specific safeguards applied to any international transfer of your personal data by contacting our data privacy team at [email protected].

13 Amendments to This Privacy Policy

gl29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, gl29 will notify registered account holders via their registered email address and/or through a notice displayed upon their next login to the Platform, with a minimum of seven (7) calendar days' notice before the amended policy takes effect.

Your continued use of the gl29 Platform following the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept the updated policy, you should cease using the Platform and may request account closure.

14 Contact and Complaints

For any questions, concerns, or complaints regarding this Privacy Policy or gl29's handling of your personal data, please contact the gl29 Data Privacy team through any of the following channels:

• Email: [email protected] — please include "Privacy Request" in your subject line for fastest routing to our data privacy team.
• Live Chat: Available 24/7 on the gl29 Platform after logging in to your account.
• Responsible Gaming concerns: See the Responsible Gaming page for dedicated support resources.

gl29 will acknowledge all privacy-related inquiries within 48 hours and provide a substantive response within 30 calendar days. If you are not satisfied with gl29's response, you are entitled to escalate your complaint to the National Privacy Commission of the Philippines (privacy.gov.ph).